Frequently Asked Questions
Everything you need to know about your favorite Broadway souvenirs.
When will my order ship?
Most orders are processed within 3-5 business days. Once shipped, you will receive an email with tracking information to follow your package's journey from our warehouse to your stage door.
Do you offer international shipping?
Yes, we ship our Broadway merchandise worldwide! Shipping rates and delivery times vary by destination and will be calculated at checkout.
What is your return policy?
We want you to love your gear. If you are not satisfied, you can return unworn and unwashed items within 30 days of purchase for a full refund, excluding shipping costs.
Are these products officially licensed?
Absolutely. Every item in the Broadway Merchandise Shop by Creative Goods is 100% officially licensed and produced in partnership with the shows' creators.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.
How can I track my order?
Once your order has been dispatched, a shipping confirmation email will be sent to you containing a link to your tracking number and real-time status updates.